NAV_RUNNING
Payment account issues - Muvr Help Center
Menu
Close
Help for Customers
#152 (no title)
Account & Profile
Account security
Create an account
Delete account
Did not receive your verification code
Notifications and communication
Payment methods
Saved addresses
Sign in with a verification code
Trouble accessing bookings
Update email or phone number
Account & Profile
Account security
Create an account
Delete account
Did not receive your verification code
Notifications and communication
Payment methods
Saved addresses
Sign in with a verification code
Trouble accessing bookings
Update email or phone number
Cancel or reschedule a booking
Changes & Cancellations
Add or Remove Items
Cancel a Booking
Reschedule a Booking
Claims & Damage
After submitting a claim
Claims review timeline
High-value item concerns
Photo requirements for claims
Report a damaged item
Report a missing item
Report damaged or missing items
Report property damage
What evidence to submit
Wrong delivery location
Issues With a Job
Access issue on site
Booking details were incorrect
Cannot reach the driver
Driver Is Late
Driver No-Show
Extra stop not included
Job only partially completed
Scope mismatch on arrival
Team could not complete the job
Team could not start the job
Wrong team size arrived
Wrong vehicle arrived
Pricing & Payments
Charged After Cancellation
Charged Incorrectly
How Pricing Works
Quote vs. Final Price
What Affects Your Price
Refunds & Disputes
Report an issue with a job
Report damaged or missing items
Request a refund
Update your booking details
Help for Drivers
Account Status
Account deactivation
Account status overview
Account suspension
Appeals process
Capability restrictions
Compliance restrictions
Dispatch restrictions
Reinstatement requirements
Submitting evidence for appeals
Temporary restrictions
Earnings & Payouts
Delayed payout
How earnings work
How pay is calculated
Instant payout
Instant payout eligibility
Instant payout fee
Missing payout
Payment account issues
Weekly payouts
Wrong payout amount
Getting Started
Activation steps
Background check
Driver requirements
Identity verification
Insurance requirements
Sign up to drive with Muvr
Uploading documents
What equipment is required
What services drivers can perform
What vehicles are accepted
Issues On a Job
Customer added a stop
Customer added items
Customer changed scope
Customer no-show
Customer not available
Customer wants haul-away not booked
Customer wants installation not booked
Report an issue on a job
Unsafe site conditions
When to stop a job
Jobs & Dispatch
Accepting a job
Access problems on arrival
Arrival expectations
Customer not available
Declining a job
How dispatch works
Navigation and route issues
Scope mismatch on arrival
Start and complete a job
Wrong job details
Ratings & Performance
Acceptance rate
Cancellation rate
Completion rate
Customer complaints
How ratings work
How to improve performance
No-show rate
On-time performance
Performance score
What affects ratings
Safety & Trust
Accident reporting
Equipment safety
Fraud and misuse
Harassment and threats
Heavy item safety
Injury reporting
Off-platform work policy
Safety rules and expectations
Unsafe jobs
Vehicle safety requirements
Muvr Help Center
Sample Page
Muvr Help Center
Help & Support for Muvr Customers and Drivers
Payment account issues