Driver is late
If your driver is late, check your booking for an updated ETA. Most delays are handled through the system automatically.
What counts as late
A driver may be considered late if:
- Arrival is outside the estimated window
- There is no updated ETA
What happens when a driver is late
The system may:
- Update the arrival time
- Reassign the job if needed
- Notify you of delays
What you can do
You can:
- Check your booking for updated ETA
- Wait for updated arrival information
- Report an issue if the delay is significant
Important
Delays alone do not automatically qualify for refunds. Resolution depends on booking details and actual impact.