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Find answers, fix issues, and manage your bookings or jobs — all in one place. Start by searching or pick your role below.
Get help for your role
Pick the experience that matches what you’re doing on Muvr. We’ll show you the right guides and workflows.
Browse customer topics
Bookings & Scheduling
Create a new booking, pick your window, add stops, and prep for arrival.
Pricing & Payments
How quotes work, what’s included, and managing your payment methods.
Changes & Cancellations
Edit job details, change times, or cancel — and what fees may apply.
Issues with a Job
Late arrivals, damaged items, missed stops, or driver no-shows — start a claim.
Refunds & Disputes
Request a refund, dispute a charge, and track the status of your case.
Account & Profile
Manage your profile, notifications, saved addresses, and account security.
Browse driver topics
Getting Started / Onboarding
Sign up, upload documents, pass background checks, and activate your account.
Jobs & Dispatch
Accepting jobs, navigation, arrival flow, and completing a run.
Earnings & Payouts
How pay is calculated, bonuses, tips, payout schedule, and tax documents.
Issues on a Job
Customer no-show, access problems, unsafe conditions, or damaged items.
Ratings & Performance
How ratings work, acceptance rate, cancellation rate, and improving your score.
Account & Compliance
Renew documents, update vehicle info, handle account status and deactivations.
Can’t find what you are looking for?
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