Everything you need to know about receiving, accepting, and completing jobs on the Muvr platform.
How dispatch works
How jobs are assigned based on location, vehicle, and eligibility.
Accepting a job
Steps to review and accept available jobs in the Driver App.
Declining a job
When and how to decline a job offer.
Arrival expectations
What is required when you arrive at a job site.
Start and complete a job
How to mark arrival, confirm details, and complete a job.
Navigation and route issues
What to do if you encounter route problems or delays.
Customer not available
Steps to follow if the customer is not present at pickup or drop-off.
Wrong job details
How to handle a job that does not match what was shown in the app.
Scope mismatch on arrival
What to do if the actual job is larger or different than expected.
Access problems on arrival
How to handle access issues at the pickup or drop-off location.