Customer not available
If the customer is not present at pickup or drop-off, follow the steps below. Do not leave without following system steps.
What to do
- Attempt contact through the app.
- Wait within the allowed window.
- Follow system instructions.
What happens next
The system may:
- Allow additional waiting time
- Cancel the job
- Apply no-show rules
Do not leave the job without following system steps. Leaving early without system authorization may affect your account standing.
Support hours: Available daily from 5:00 AM to 10:00 PM PT.