Help Center For Drivers Issues On a Job

Issues On a Job

How to handle issues that arise during a job, including scope changes, customer availability, and safety concerns.

Report an issue on a job

Report incorrect details, scope changes, or safety concerns.

Customer no-show

Customer is not present and cannot be reached.

Customer not available

Customer is delayed or temporarily unreachable.

Customer changed scope

Customer requests changes after arrival.

Customer added items

Customer adds items not included in the booking.

Customer added a stop

Customer requests an additional stop.

Customer wants installation not booked

Customer requests installation not part of the booking.

Customer wants haul-away not booked

Customer requests removal or disposal not included.

Unsafe site conditions

Job location presents safety risks.

When to stop a job

Conditions that require you to stop work immediately.