Ratings & Performance

Understand how your performance is measured and what affects your access to jobs on Muvr.

How customers rate your service and how ratings are used.

The key factors that influence the ratings you receive.

What happens when a customer reports an issue with your service.

How your job acceptance rate affects your dispatch priority.

How cancellations affect your reliability and job access.

Why no-shows are treated as critical performance failures.

How your arrival timing affects ratings and job eligibility.

How completing jobs as accepted reflects your reliability.

The combined measure of your performance across all metrics.

What to focus on to maintain strong performance and job access.