Drivers › Ratings & Performance › What affects ratings
What affects ratings
Key factors
Ratings are influenced by:
- arriving on time
- completing the correct scope of work
- following instructions
- communication during the job
- handling items properly
What strong performance looks like
- arriving within the scheduled window
- completing all booked work accurately
- maintaining clear communication
- following job details exactly
What lowers ratings
- late arrival
- incomplete or incorrect work
- poor communication
- handling issues
Important: Ratings reflect the full job experience, not just whether the job was completed.
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