Drivers › Ratings & Performance › On-time performance
On-time performance
What this measures
Your ability to arrive within the scheduled time window.
Why it matters
On-time performance affects:
- customer satisfaction
- ratings
- job eligibility
What strong performance looks like
- consistently arriving within the expected window
- updating status when delays occur
What lowers performance
- arriving late
- failing to update job status
Important: Late arrivals may reduce job access and impact your performance score.
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