Drivers › Ratings & Performance › How ratings work
How ratings work
How ratings are given
Customers may rate their experience after a completed job.
What ratings measure
Ratings reflect:
- service quality
- professionalism
- accuracy of work
- overall experience
How ratings are used
Ratings are used to:
- evaluate service quality
- influence your performance profile
- impact job access and dispatch priority
Important: Consistently low ratings may lead to reduced job opportunities or account review.
Support: Available daily from 5:00 AM to 10:00 PM PT. Visit the Drivers Help Center for more articles.