Charged incorrectly
If you believe you were charged incorrectly, you can submit a review request through your booking.
What counts as an incorrect charge
A charge may be incorrect if:
- It does not match the completed service
- It includes items or services not performed
- It reflects a system error
What does not count
Charges are not considered incorrect if:
- The job scope changed and was completed
- Additional time or labor was required
- Pricing reflects actual job conditions
How to report an issue
- Open your booking
- Select Get help
- Choose Charge issue
- Submit details and evidence
Important
All charge reviews are based on booking data, job records, and confirmed updates.