Report damaged or missing items, property damage, and delivery issues. Understand the claims process from submission through resolution.
Something was broken or damaged during your move or delivery.
An item wasn't delivered or can't be located after your job.
A wall, floor, door frame, or other property was damaged.
Items were delivered to the wrong address or room.
What photos, documents, and details help your claim.
How to document damage correctly for a valid claim.
How long the review process takes and what to expect.
What happens next, and how to follow up.
Guidance for items with significant monetary or sentimental value.
All claims must be submitted within 48 hours of job completion. The sooner you report an issue, the faster it can be reviewed. Open a claim directly through your booking in the Muvr app or at book.muvr.io.
When something goes wrong during a Muvr job, our claims team reviews the details and works toward a fair outcome. Claims are handled entirely through our in-app claims system. We do not process claims by phone or email.
Once submitted, a claims specialist reviews your case, may request additional documentation, and follows up within the timeframes listed on the Claims review timeline page.