Report property damage

If a wall, floor, door frame, elevator, or other part of a property was damaged during your job, you can file a claim through the Muvr claims system.

What counts as property damage

Property damage includes harm caused to the physical structure or fixtures at the pickup or drop-off location during the job. Common examples include scuffs or gouges on walls or door frames, scratches or dents on flooring, damage to elevator walls or doors, and broken fixtures such as railings or light fittings.

Property damage does not include wear that was already present before the team arrived, or damage to items belonging to Muvr drivers or partners.

How to file a claim

1. Open the Muvr app or visit book.muvr.io and find your completed booking.
2. Select Report an issue and choose Property damage.
3. Describe the location and nature of the damage (e.g., "3-inch gouge on hallway wall near elevator").
4. Upload photos showing the damaged area clearly, including a wider context shot. See photo requirements.
5. If a repair estimate is available, attach it or note the amount.
6. Submit — you'll receive a confirmation with a reference number.

Building management and repair estimates

If your building management requires a formal incident report, you should file that separately with them. For the Muvr claim, focus on providing clear photos and a description. If you receive a repair estimate from a contractor or your building, you can attach it to your claim or send it through the app once the claim is open.

What to expect after submitting

A claims specialist will review your submission and may follow up for more details. The review timeline is typically 3 to 7 business days for standard cases. See Claims review timeline for more.