Wrong delivery location

If items were delivered to the wrong address, floor, or room, here's how to report it and what to do next.

What this covers

This page applies when items from your job were placed in the wrong location. That could mean the wrong street address, the wrong unit or apartment, the wrong floor, or the wrong room within the correct building.

If items are missing entirely and you believe they were not delivered at all, see Report a missing item instead.

What to do first

If you are still at or near the delivery location when you notice the issue, contact the driver directly through the app if the job is still active. Drivers can sometimes return and correct a delivery placement the same day.

If the job has already been completed and closed, use the claims process below.

How to report a wrong delivery

1. Go to your completed booking in the Muvr app or at book.muvr.io.
2. Select Report an issue and choose the most relevant option (delivery issue, wrong location, or similar).
3. Describe where items were placed and where they were supposed to go.
4. If items were delivered to a different address entirely, include the address where they ended up.
5. Upload any photos that confirm the issue.
6. Submit the report — you'll receive a reference number.

Arranging a correction

If items need to be moved to the correct location, our support team will work with you to determine the best path forward. This may involve coordinating a follow-up delivery, depending on the situation. Contact support through the app during hours: 5:00 AM to 10:00 PM PT.