Report a missing item

If something wasn't delivered or can't be found after your Muvr job, here's how to report it through the claims system.

What counts as a missing item

A missing item is one that was loaded onto the vehicle but not delivered to the destination, or one that cannot be located after the job was completed. This is different from an item that was never picked up or that you chose not to include in the job.

Before filing a claim

Items occasionally end up in an unexpected room or area of the destination. Before submitting a claim, check all rooms at the drop-off location, including storage areas, garages, and closets. If the item is still missing, proceed with the steps below.

How to file a claim

1. Go to your completed booking in the Muvr app or at book.muvr.io.
2. Select Report an issue and choose Missing item.
3. Describe the item in detail: size, color, brand, approximate value.
4. Explain when you last saw it and where you expected it to be delivered.
5. Upload any photos you have of the item or the area it should have been placed.
6. Submit — you'll receive a confirmation with a reference number.

What happens next

Our claims team will review the report and may contact the driver to check whether the item is still in the vehicle or was left at the pickup location. You'll be updated through the app as the review progresses. Full details are on the After submitting a claim page.