Report a damaged item

If an item was broken, cracked, chipped, or scratched during your Muvr job, you can file a claim through your booking.

What counts as item damage

Item damage refers to harm caused to your belongings during loading, transport, or unloading. Common examples include furniture with cracked or broken components, electronics that stopped working after the move, items that arrived cracked or shattered, and upholstery or surfaces with new scratches or tears.

Damage that existed before the job is not eligible for a claim. If you noted pre-existing damage in writing before the job started, that documentation may be relevant if a dispute arises.

How to file a claim

1. Open the Muvr app or go to book.muvr.io and locate your completed booking.
2. Select Report an issue and choose Item damaged.
3. Describe the item, what happened, and when you noticed the damage.
4. Upload photos showing the damage clearly. See photo requirements for guidance.
5. Enter the item's estimated value or replacement cost.
6. Submit the claim — you'll get a confirmation with a reference number.

What to include

The more detail you provide, the smoother the review. Include photos of the damaged area, the full item, and any original packaging if available. If the item has a receipt or estimated value, include that too. See the full evidence guide for a complete list.

What happens after you submit

A claims specialist will review your submission and may reach out for additional information. You can follow up on the status through the claims section of the app. Review typically takes 3 to 7 business days. For full timeline details, see Claims review timeline.