Report damaged or missing items
All damage and missing item reports must be submitted through the Muvr claims system. This is a separate, structured intake process with its own review track. Do not report damage through the general issue flow.
Submit a ClaimHow to submit a claim
- Open your completed booking in the Muvr app.
- Select Report an Issue.
- Choose Damaged or missing item.
- Upload required details, descriptions, and photos of the damage.
- Submit. You will receive a confirmation with a review reference.
Submit early. Claims should be submitted as soon as possible after the job is completed. Delays may affect review eligibility. Do not wait.
If you have a high-value, safety, or theft concern
If your issue involves a safety incident, suspected theft, or items of significant value, include as much detail as possible so the claim can be reviewed with priority.
- Describe exactly what happened and when it was discovered
- Upload photos of the damage or the area where items were last seen
- Include any witness information if applicable
What determines outcomes
- Evidence submitted: Photos, documentation, and timestamps.
- Booking records: Service-stage proof and job completion data.
- Timing: Whether damage occurred during active service vs. before or after.
- Policy limits and exclusions: Applied per the Damage Protection and Liability Policy.
Outcomes are determined by evidence and booking data. Statements without documentation do not constitute proof.
Constraints
- Muvr is not an insurer. Claims protection is not equivalent to an insurance policy and does not function as one.
- Claims submitted significantly after the booking are harder to verify and may not be eligible.
- Missing or insufficient evidence may delay or limit review outcomes.
- Items not listed or not visible in the booking scope are subject to additional review.
If you cannot access the claims page
All claims must be submitted through the Muvr Claims portal. If you cannot access it, try opening the link directly in your browser. Phone support cannot process claims directly and cannot substitute for a submitted claim record.