Access issue on site
If the team cannot access the location as expected, try to resolve it and report the issue through your booking.
What this means
The team cannot access the location as expected.
Common access issues
- no parking available
- stairs not disclosed
- building restrictions
- locked or gated entry
What to do
- Try to resolve access if possible
- Open your booking
- Report the issue
What happens next
Access issues may:
- delay the job
- require booking updates
- affect pricing
Important
Access conditions must match booking details. Incorrect access information can impact service completion.
Support
Available daily from 5:00 AM to 10:00 PM PT