Report damaged or missing items

If something was broken, lost, or not delivered after your Muvr job, here's how to report it and start the claims process.

What kind of issue do you have?

Most post-job item issues fall into one of three categories. Choose the one that best describes what happened:

• An item was damaged — something was broken, cracked, scratched, or otherwise harmed during handling
• An item is missing — something was not delivered or cannot be located after the job
• Property was damaged — a wall, floor, door frame, elevator, or other structure was damaged

How to open a claim

1. Open the Muvr app or go to book.muvr.io and find your completed booking.
2. Tap Report an issue or File a claim.
3. Select the issue type and describe what happened.
4. Upload photos and any supporting documents.
5. Submit — you'll receive a confirmation with your claim reference number.

Before you submit

Strong claims include clear photos, a description of what was damaged or missing, and the estimated value of the item. The evidence guide and photo requirements pages walk you through exactly what to include.