Draft Orders: What They Mean and How to Complete Them

When you start a booking in the Muvr app but don’t finish payment, your request is saved as a Draft Order. Drafts are designed to make it easier for you to come back and complete your booking later without having to start over.

• A Draft Order contains the service details you’ve entered (pickup, drop-off, items, time, etc.) but hasn’t been paid for yet.

• Drafts are not active bookings — no driver or helper will be assigned until payment is completed.

• You can edit, update, or delete draft orders anytime before confirming.

1. Open the Muvr App

   • Log in to your account.

   • Go to the Draft Orders section in your dashboard.

2. Select the Draft Order

   • Tap the order you want to complete.

   • Review the details (pickup, drop-off, items, date, time).

3. Make Edits if Needed

   • Update item details, add photos, adjust date/time, or add special instructions.

   • Confirm everything is accurate — especially item dimensions/weight, as this affects pricing and helpers.

4. Review the Quote

   • The app will update the pricing based on your edits.

   • You’ll see a detailed cost breakdown.

5. Proceed to Payment

   • Tap Confirm & Pay.

   • Choose your payment method and complete checkout.

6. Booking Confirmation

   • Once payment is successful, your draft becomes an active order.

   • You’ll receive a confirmation email/app notification, and drivers/helpers will be assigned.

• Drafts are only valid until paid — availability of drivers/helpers isn’t guaranteed until payment is confirmed.

• If you leave a draft open too long, prices may change (e.g., due to demand or service adjustments).

• Our support team may reach out to assist if you have pending drafts, to help you complete your booking.