What to Do If Your Driver Is Late

If your driver is running behind schedule, follow these steps to stay updated and resolve the issue quickly.

• Open the Orders tab in the app.

• Tap on your active order to see the driver’s estimated time of arrival (ETA).

• Tap Message Driver to ask for an update.

• If needed, tap Call Driver for a direct conversation.

• Your driver may send an update about a delay.

• Keep notifications enabled to receive real-time alerts.

• If the driver is significantly late and unresponsive, go to the Help section in the app.

• Select Report an Issue and explain the situation.

• Muvr Support will investigate and assist with a solution.

• If the delay is too long, you may have the option to reschedule or cancel your order.

• Review the cancellation policy to check for potential fees.

• Allow for minor delays due to traffic or unforeseen circumstances.

• Keep an eye on your driver’s ETA for real-time tracking.

• Contact support if your driver is unresponsive or excessively late.

By following these steps, you can ensure minimal disruption and get your order handled as smoothly as possible.