What to Do If You Can’t Reach Your Driver

If your driver isn’t responding, follow these steps to resolve the issue quickly.

• Your driver may be driving or handling another task.

• Give them a few minutes to respond before taking further action.

• Open your order in the Orders tab.

• Tap Message Driver to send a quick update.

• If no response, tap Call Driver to try reaching them directly.

• Ensure your phone’s notifications are enabled.

• Look for any updates from your driver or Muvr Support.

• If your driver is unresponsive for an extended time, go to the Help section in the app.

• Select Report an Issue and explain the situation.

• Muvr Support will investigate and assist with finding a solution.

• Give your driver a reasonable time to respond before escalating.

• If your order is time-sensitive, contact Muvr Support as soon as possible.

• Keep your contact details updated to ensure smooth communication.

By following these steps, you can quickly resolve communication issues and ensure your order stays on track.