How to Modify an Order

Need to make changes to your order? You can update your details easily in the Muvr app before your order starts.

• Go to the Orders tab in the app.

• Select the active order you want to modify.

• Pickup or Drop-Off Locations

  • Tap Edit Address and enter the new location.

  • Confirm the change and check for any price adjustments.

• Service Type or Details

  • Update the order type (e.g., change from small delivery to oversized delivery).

  • Modify the number of items or add special instructions.

• Additional Stops

  • Tap Add Stop to include extra pickup or drop-off locations.

• Schedule Time

  • Adjust the pickup or drop-off time if your order allows rescheduling.

• After making updates, tap Confirm Changes.

• Some modifications may require driver approval or a price adjustment.

• You will receive a confirmation once changes are accepted.

• If the order is already in progress, major changes (e.g., vehicle size upgrades) may require contacting Muvr Support.

• Use the Help section in the app to submit a request for changes.

• Modify your order as early as possible to avoid delays.

• Some last-minute changes may result in additional fees.

• Double-check all details before confirming updates.

Making changes to your order is simple and helps ensure a smooth experience with Muvr!