Availability of Drivers & Helpers (What It Means for Your Booking)

Muvr uses a real-time matching system to connect your request with available drivers and helpers in your area. Availability directly impacts how quickly your booking is confirmed and completed.

1. Real-Time Matching

When you place a request, the Muvr platform searches for drivers and helpers nearby who meet your timing, location, and vehicle requirements.
Once notified, drivers and helpers have the ability to accept or decline a booking depending on their own availability.

2. Advance vs. Same-Day Bookings

Advance bookings give you the best chance of securing your preferred time slot and avoiding extra costs.
Same-day bookings are subject to real-time driver/helper supply. If demand is high and availability is limited, surge charges may apply to secure a team on short notice.

3. Peak vs. Off-Peak Hours

During peak periods (weekends, mornings, month-end), availability may be tighter and confirmations can take longer.
Off-peak hours generally offer smoother scheduling and more flexibility.

4. Ongoing Monitoring

Muvr continuously monitors supply and demand across service areas.
If no immediate matches are found, the system will suggest alternative time slots, or our support team may step in to help reassign jobs.

What this means for you:
Your booking depends on driver/helper availability in real time. Booking in advance ensures more reliable scheduling and helps you avoid surge charges, while same-day requests depend on the drivers and helpers who are free and willing to accept.