How Payments Are Processed in Muvr

Muvr uses a secure, cashless payment system so you can book, track, and pay for your service seamlessly through the app or website.

• Payment is collected at the time of booking.

• Once you confirm your order and complete payment, your booking becomes active and drivers/helpers are assigned.

• If you save an order as a draft, no payment is taken until you confirm and check out.

• Credit or Debit Cards (Visa, Mastercard, American Express, Discover)

• Digital Wallets (Apple Pay, Google Pay — if enabled on your device)

• Stored Payment Methods (you can securely save a card to your account for faster checkout)

1. Order Confirmed: You review the detailed cost breakdown.

2. Secure Checkout: You enter or confirm your payment details.

3. Authorization: Muvr securely processes payment through its payment provider (e.g., Stripe).

4. Receipt: You instantly receive a receipt in the app and by email.

5. Funds Handling:

   • Customer pays Muvr.

   • Muvr handles distribution of funds to drivers/helpers (after deductions, fees, or promotions).

• If your order changes (e.g., additional helpers needed, stairs added, or extra items), your cost is updated in the app before finalizing.

• You’ll always see the new total and breakdown before paying.

• No hidden fees — everything is transparent.

• Eligible cancellations are refunded according to the Refund Policy | Muvr.

• Refunds are processed back to your original payment method.

• Processing time varies by bank (usually 5–10 business days).

• Cashless & Secure: No need to carry cash — everything is digital.

• Transparent Pricing: See exactly what you’re paying for before checkout.

• Receipts & Records: Automatic receipts in the app and email for easy tracking.

Quick Summary:
Payments in Muvr are simple, cashless, and transparent. You pay upfront when confirming your booking, receive an instant receipt, and any changes are reflected before final checkout.