Adjustments and Disputes

Sometimes, adjustments or disputes may arise regarding your earnings. Here’s how to handle them quickly and efficiently.

• Customer Refunds:

  • If a customer is issued a refund, it may result in a deduction from your earnings.

• Fee Adjustments:

  • Corrections to fees, such as service fees or damage fees, may be applied.

• Order Disputes:

  • Customers may dispute the completion or quality of an order.

• Damage Claims:

  • Claims filed for alleged damage to items or property during an order.

1. Check Notifications:

   • You’ll receive a notification if an adjustment or dispute is made.

   • View details in the Earnings tab or the specific order’s page.

2. Provide Evidence:

   • Use photos or notes from the order to support your case.

   • Upload proof (e.g., photos of item condition) through the app’s dispute resolution feature.

3. Work with Support:

   • If the dispute isn’t resolved automatically, contact support via the Help section.

   • Provide all requested details to speed up resolution.

• Take Photos:

  • Capture the condition of items at pickup and delivery.

• Follow Instructions:

  • Ensure you deliver items as specified in the order details.

• Communicate:

  • Notify customers of delays or changes to avoid misunderstandings.

• Regularly review notifications for any adjustments or disputes.

• Keep thorough records of each order, including photos and notes.

• Use the app’s built-in tools for dispute resolution to ensure timely support.

By staying proactive and organized, you can handle adjustments and disputes smoothly while protecting your earnings.