Troubleshooting Missing Payments

If you haven’t received your payment, follow these steps to resolve the issue quickly.

1. Open the Earnings tab in the app.

2. Look for:

   • Pending Earnings: Payments still being processed.

   • Completed Payouts: Payments already sent to your bank.

1. Go to Payment Settings in the app.

2. Ensure your bank account information is correct:

   • Bank name.

   • Account number.

   • Routing number.

3. Update any incorrect details and save changes.

• Daily Payouts:

  • May take 1–2 business days to reflect in your account.

• Weekly Payouts:

  • Typically deposited every Monday but can take up to 3 business days.

If payments are still missing after the expected time:

1. Open the Help section in the app.

2. Submit a ticket with the following details:

   • Order date(s) and amount(s) missing.

   • Screenshot of your Earnings tab, if possible.

3. Support will investigate and get back to you.

• Double-check your payment schedule (daily or weekly) to set expectations.

• Ensure your bank account details are accurate to avoid delays.

• Use in-app support tools for faster resolutions.

By following these steps, you can quickly address and resolve missing payment issues while ensuring smooth payouts moving forward.