Handling Order Cancellations

Sometimes orders may need to be canceled. Here’s how to handle cancellations quickly and smoothly.

1. Customer-Initiated Cancellations:

   • The customer cancels the order before or during the scheduled time.

2. Mover-Initiated Cancellations:

   • You cancel the order due to unforeseen circumstances or issues with the order details.

1. Customer Cancels the Order:

   • You will receive a notification in the app confirming the cancellation.

   • If the cancellation occurs while you’re en route, compensation may apply based on Muvr’s policies.

2. You Need to Cancel the Order:

   • Open the order in My Orders and tap Cancel Order.

   • Select the reason for cancellation from the provided list (e.g., unsafe conditions, incorrect details).

   • Confirm the cancellation.

• No Penalty for Valid Cancellations:

  • If you cancel due to valid reasons (e.g., unsafe conditions, inaccessible locations), no penalties will be applied.

• Communicate Clearly:

  • Use in-app messaging to inform the customer if a cancellation is necessary.

  • Let them know if you’ve reported the issue to support for further resolution.

• Compensation Eligibility:

  • If the customer cancels late or while you’re en route, check the app for potential compensation based on Muvr’s cancellation policies.

• If you encounter issues with cancellations (e.g., disputes, unclear policies), use the Help section in the app to escalate.

• Review order details carefully to minimize cancellations.

• Report any issues early to avoid last-minute problems.

• Always communicate professionally with customers and support.

By handling cancellations properly, you can maintain a smooth experience for yourself and the customer while minimizing disruptions.