Handling Order Updates

Order details can sometimes change after you’ve accepted them. Here’s how to manage updates quickly and efficiently while ensuring flexibility and fairness.

1. Location Changes:

   • Pickup or drop-off addresses are updated by the customer.

2. Item Adjustments:

   • Additional items are added or details (e.g., size, weight) are modified.

3. Timing Changes:

   • Pickup or drop-off times are rescheduled.

1. Check Notifications:

   • Stay alert for in-app notifications about order changes.

   • Open the order in My Orders to view the updated details.

2. Review the Changes:

   • Confirm the new pickup/drop-off locations and item details.

   • Evaluate whether you can accommodate the updated requirements.

3. Confirm or Forfeit the Order:

   • If you can accommodate the changes, tap Confirm to keep the order.

   • If you’re unable to meet the updated requirements, select Not Able to Accommodate. This will forfeit the order without any cancellation fee or penalty applied.

4. Communicate with the Customer:

   • Use the in-app chat or call feature to clarify any unclear instructions.

   • Confirm that the changes are accurate and feasible.

• Regularly check your notifications to stay updated on order changes.

• Communicate promptly with the customer to confirm adjustments.

• Use in-app tools to manage changes effectively.

By staying flexible and using the tools available in the app, you can handle order updates smoothly while maintaining a positive experience for both you and the customer.