Managing Active Orders

The Active Orders section helps you track and complete jobs smoothly. Follow these steps to stay on track and ensure customer satisfaction.

• Go to My Orders in your dashboard to see:

  • Today’s Jobs: Orders scheduled for the current day.

  • Tomorrow’s Jobs: Orders for the next day.

  • Future Jobs: Orders scheduled for later dates.

For each job, you can:

• View Details:

  • Pickup and drop-off locations.

  • Item details (size, weight, quantity).

  • Special instructions from the customer.

• Navigate to Locations:

  • Use the Navigate button for turn-by-turn directions.

• Use in-app messaging or calls to:

  • Confirm details with the customer.

  • Coordinate with your helper.

1. Starting the Order:

   • Begin navigation to the pickup location using the Navigate button in the app.

   • Review the pickup location details and ensure all information aligns with the order.

2. At Pickup:

   • Verify items match the order details.

   • Take photos of the item’s condition and wrapping.

3. During Transport:

   • Secure items safely using proper equipment.

4. At Drop-Off:

   • Deliver items to the designated area per the service level.

   • Take photos as proof of delivery (POD).

5. Complete the Job:

   • Tap Job Completed and leave feedback or notes about the job.

   • Rate the customer and your helper.

If problems arise:

• Items don’t match the order.

• Access is restricted at the location.

• Communication issues occur.

Use the Help feature in the app to report or escalate the issue.

• Review order details carefully before heading out.

• Stay in touch with customers and helpers.

• Use the app tools to keep everything on track.

By following these steps, you’ll ensure every job is completed smoothly and efficiently.