Background Check Submission Process

To work on the Muvr platform, you must complete a background check. This helps ensure the safety and trust of everyone using the platform. Follow these simple steps to submit your background check.

The background check ensures:

• Safety for customers and team members.

• Compliance with local regulations.

• Verification of your identity and trustworthiness.

1. Open the Muvr Driver App:

   • Log in to your account.

   • Go to the Background Check section in the Dashboard or Documents area.

2. Enter Your Information:

   • Fill in the required personal details (e.g., name, address, and date of birth).

   • Ensure the information matches your government-issued ID.

3. Consent to the Check:

   • Read the terms and conditions carefully.

   • Tap I Agree to give consent for the background check.

4. Pay the Background Check Fee:

   • A $50 non-refundable fee is required to process your background check.

   • Follow the in-app payment instructions to complete the transaction.

5. Submit Your Details:

   • Tap Submit to send your information for processing.

• Your background check will be reviewed by Muvr’s trusted third-party partner.

• The process typically takes 1-3 business days.

• You’ll receive a notification in the app when your background check is approved.

1. Incorrect Information:

   • Double-check all details before submitting.

   • If a mistake is made, contact support to update your information.

2. Delayed Results:

   • Background checks may take longer if additional verification is needed.

   • Monitor your app notifications for updates.

3. Incomplete Submission:

   • Ensure you fill out all required fields before submitting.

If you encounter issues during the background check process, visit the Help section in the app to contact support via live chat or submit a support ticket. Our team is here to assist you!